Privacy Policy

Last updated: August 17, 2026

This Privacy Policy explains how OaklandSoft ("we", "us", "our") handles data in connection with our website (oaklandsoft.com) and our software product HelpDesk Pro.

1. HelpDesk Pro Software: Zero Data Collection

HelpDesk Pro is designed to run entirely on your own infrastructure. The Software:

• Does not connect to external servers or the internet for core operations (except for configured integrations with Microsoft 365, Entra ID, and Google)
• Does not contain telemetry, analytics, or tracking of any kind
• Does not send any data to OaklandSoft, third parties, or any external service
• Does not phone home, check for updates automatically, or report usage statistics

All data created and managed within HelpDesk Pro (tickets, users, assets, reports, etc.) remains exclusively on your server. OaklandSoft has no access to your data, your users' information, or your operational activity. You are the sole data controllerof all information within HelpDesk Pro.

2. Our Website (oaklandsoft.com)

Our sales website uses third-party content delivery and security services (Cloudflare). When you visit our website, the following may apply:

2.1 Cloudflare Services

Our website is served through Cloudflare's CDN. Cloudflare may process standard web traffic data (IP address, browser type, page requests) to provide security and performance services. You can reviewCloudflare's Privacy Policyfor details.

2.2 Cookies

Our website uses only essential, functional cookies:

• Cloudflare security cookies (e.g., __cf_bm), required for bot protection and DDoS mitigation. These are first-party, strictly necessary cookies.
• Language preference: a local storage entry to remember your selected language (ES/EN). This is stored in your browser and never sent to our servers.

We do not use advertising cookies, tracking pixels, marketing cookies, or social media cookies of any kind.

2.3 Analytics

We may use Cloudflare Web Analytics, a privacy-focused analytics service that:

• Does not use cookies
• Does not track individual users across sites
• Does not collect personally identifiable information
• Is compliant with GDPR, CCPA, and PECR without requiring consent

3. Data Collected Through Purchases

When you purchase HelpDesk Pro, the transaction is processed byPaddle Payments, our Merchant of Record. Paddle collects and processes your payment data.

We receive the following information from Paddle after a purchase:

• Name (as entered during checkout)
• Email address
• Country
• Order details (plan purchased, date, amount)

We do not receive or store your credit card number, bank details, or any other financial information. All payment processing is handled entirely by Paddle. See Paddle's Privacy Policy.

4. How We Use Your Data

The limited data we receive from purchases is used exclusively for:

• License delivery: sending your temporary and perpetual license keys
• Technical support: responding to your support inquiries during the active support period
• Product updates: notifying you of critical updates or security patches (only during active support period)

We do not sell, share, rent, or trade your personal data with any third parties. We do not use your email for marketing, newsletters, or promotional materials unless you explicitly opt in.

5. Data Retention

• Customer records (name, email, order): retained for as long as your license is active, plus 5 years for tax and legal compliance obligations.
• Support communications: retained for 2 years after the last interaction.
• Website analytics (if any): aggregated, anonymized data only. No individual records.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data (note that deleting your license or support record will terminate your ability to receive updates and technical support).
• Data portability: Request your data in a structured, machine-readable format.
• Objection: Object to the processing of your data for specific purposes.

How to exercise them: For inquiries regarding your license key and technical support data, contact us at our email below. For requests concerning billing, transaction history, or payment methods, please contact our Merchant of Record, Paddle Payments, directly.

7. Children's Privacy

Our website and Software are not directed at children under 16 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us and we will promptly delete it.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.

9. Contact