Your IT helpdesk.
Self-hosted. Yours.
Forever.
Stop paying monthly subscriptions for a helpdesk you don't even control. Install it on YOUR server with a single Docker command. With native CMDB, automatic SLA, and LDAP/AD integration. It's yours forever.
Everything your IT team needs,
nothing they don't.
Complete Ticket Management
Complete lifecycle with priorities, categories, technician assignment, internal comments, and attachments with file-type validation.
COREConfigurable Status Workflows
Configurable status transitions per ticket type: administrators define permitted workflows and which roles can execute them.
WORKFLOWSAutomatic SLA with Pauses
SLA engine with automatic escalation by priority. Pauses manually when the ticket status changes to On Hold. Managers see in real-time which tickets are at risk of breaching.
AUTOMATIONProblem Management (ITIL)
Group incidents sharing the same root cause and resolve them together, streamlining IT response times and unifying solution logs.
ITILCMDB + Inventory Agent
Desktop agent that collects hardware, software, and network configuration. Available as a native installer for Windows, Linux, and macOS. All linked to tickets.
DIFFERENTIATORLDAP, Active Directory & SSO
Native corporate directory integration (map AD groups to roles) and Single Sign-On (SSO) with Microsoft Entra ID and Google.
ENTERPRISEAutomatic Email to Ticket: zero lost tickets
Emails sent to support@yourcompany.com automatically become tickets. Technician replies are sent from the system and fully logged.
PRODUCTIVITYIntegrations REST API
REST API to connect external systems and tools, featuring application keys and OpenAPI specification importable into Postman or Insomnia.
APIKnowledge Base
Reusable solution articles linked to tickets. Reduces repetitive tickets and enables self-service for known issues.
SELF-SERVICEDashboard and Reports
Real-time dashboard with SLA KPIs, tech workload, and trends. Exportable reports for management presentations without manual Excel sheets.
VISIBILITYReal-Time Notifications
WebSockets for instant updates without page reloads. Technicians see changes in their queue the moment they happen.
REAL-TIMESecurity & Offline Licensing
Secure authentication via HttpOnly cookies, role-based access control, audit logging, backup management, and digitally signed offline licenses.
SECURITYBuilt for IT teams
that demand full control.
IT teams of 3 to 50+ people
From small departments to multi-tier IT support operations with escalation paths.
Data 100% on your infrastructure
Ideal for companies with strict security policies or regulations that prevent using cloud services.
No cloud vendor dependency
Your helpdesk doesn't go down if an external provider has issues. Works without internet on your network (only integrations with Microsoft 365, Entra ID, and Google require connection).
Predictable IT budget
One payment, no monthly per-user surprises or license costs that grow with your team.
Installed and running
in less than an hour.
We provide step-by-step guides for standard installation with Docker. You get email support included for your questions.
Purchase your license
Choose your plan, pay once. Receive immediate confirmation with access instructions to the installation process.
Self-install with Docker
Follow the included installation guide. You only need Docker on your server, no need to install dependencies separately. A single command runs the entire system.
Configure your environment
Connect your LDAP/AD, configure SLAs according to your policy, and load your IT team, all directly from the web interface without touching config files.
Your team starts using it
Ready. Your staff logs in with their existing domain credentials. No extensive training needed. The interface is intuitive.
How much does a "free"
helpdesk really cost your company?
You already know SaaS subscriptions are expensive. But maybe you're considering another path: "free" open-source tools. Before going that route, consider what they really cost your team.
| Comparison | Open-Source Helpdesk | HelpDesk Pro |
|---|---|---|
| Setup & Install | ✗ Complex Weeks configuring dependencies, web servers, databases, and deciphering community manuals. | ✓ Instant Ready in under 1 hour with a single Docker command. All configured from a modern web interface. |
| Tech Support | ✗ Community Search for answers in public forums and Reddit. No resolution guarantee or response times. | ✓ Included Email technical support with response on business days (priority in Business and Enterprise) and critical patches with priority. |
| Maintenance | ✗ High Risk Fear of updating due to breaking incompatible plugins, outdated databases, or manual tweaks. | ✓ Safe & Easy Stable, secure, friction-free updates with a single Docker container update command. |
| 1st Year Cost | High team-time cost Your IT team invests dozens of valuable hours a year configuring, supporting, and maintaining a "free" system, translating into real payroll costs. | From $790 (one-time payment) Perpetual license. Plans tailored to your team size. One-time investment with no recurring monthly fees. |
* Based on average industry estimates for on-premise open-source IT management software implementations.
One payment. Your software.
Forever.
No monthly fees or hidden costs. Perpetual license with everything included: tickets, SLA, CMDB, knowledge base, notifications, reports, and email-to-ticket. No plugins or extra modules.
12 months of support and updates included
- 5 agents: 3 technicians · 1 manager · 1 adminWhat does each role do?
- Unlimited end users and assets
- Core: tickets, SLA, and knowledge base
- Native inventory agent (CMDB)
- Automation rules (condition → action)
- Email-to-ticket (IMAP and Microsoft 365)
- Dashboard and exportable reports
- Real-time notifications
- Installation guides and video tutorials
- Email technical support (business days)
12 months of support and updates included
- 14 agents: 10 technicians · 3 managers · 1 adminWhat does each role do?
- LDAP / Active Directory integration
- Unlimited end users and assets
- Core: tickets, SLA, and knowledge base
- Native inventory agent (CMDB)
- Automation rules (condition → action)
- Email-to-ticket (IMAP and Microsoft 365)
- Dashboard and exportable reports
- Real-time notifications
- Installation guides and video tutorials
- Email technical support (business days)
12 months of support and updates included
- 42 agents: 30 technicians · 10 managers · 2 adminsWhat does each role do?
- LDAP / Active Directory integration
- SSO with Entra ID and Google
- REST API for integrations
- Unlimited end users and assets
- Core: tickets, SLA, and knowledge base
- Native inventory agent (CMDB)
- Automation rules (condition → action)
- Email-to-ticket (IMAP and Microsoft 365)
- Dashboard and exportable reports
- Real-time notifications
- Installation guides and video tutorials
- Priority technical support (business days)
12 months of support and updates included
- Technicians, managers, and admins tailored to youWhat does each role do?
- LDAP / Active Directory integration
- SSO with Entra ID and Google
- REST API for integrations
- Unlimited end users and assets
- Core: tickets, SLA, and knowledge base
- Native inventory agent (CMDB)
- Automation rules (condition → action)
- Email-to-ticket (IMAP and Microsoft 365)
- Dashboard and exportable reports
- Real-time notifications
- Installation guides and video tutorials
- Priority technical support (business days)
What does each role do?
You pay for each person who works in the support console (agent). Asking for help is free and unlimited.
The role for most of the team. Handles the tickets of their departments: picks them up, resolves them, and replies to users. Writes in the knowledge base, works on the Problems assigned to them, and views the inventory.
Supervises the support team: approves or rejects requests for their departments, reviews the team's reports and metrics, assigns and resolves Problems, and administers the inventory (asset registration, approving new devices, and network scans). Can also handle tickets.
Full control: settings, users, SLA, workflows, integrations, license, backups, and audit. Can also handle tickets.
Any employee. Opens tickets from the portal or by email, tracks their status, browses the knowledge base, and chats with support.
Need LDAP, SSO, or the API on a plan that doesn't include them? They can be added for an extra fee. Contact us.
Without active renewal: the software continues to function exactly the same. The license is perpetual and does not expire.
Annual renewal is optional and is only used to continue receiving email support, version updates, and security patches after the initial 12 months included.
Email support with response on business days (priority in Business plan). Critical patches with priority.
Without renewal you have
- ✓ 100% functional software
- ✓ All your data and history
- ✓ All active users
- ✓ Your installation is yours
With active renewal
- ✓ Bug fixes
- ✓ Security patches
- ✓ Access to new versions
- ✓ Email technical support
On-demand support
- → Installation Q&A resolution
- → Standard configuration guide
- → $79 / hour – scheduled (Spanish only)